How Patients Use AI (Grace Vinton, Grace Cordovano)

Faces of Digital Health

Grace Cordovano is an expert healthcare navigating solutionist and award winning, board-certified patient advocate, and Grace Vinton is an account director at Amendola, Patient Advocate, and the host of Like a Girl Media's Podcast "HITea With Grace”.

In this discussion, recorded at Digital Health and AI Summit in Boston, they discussed AI use cases for improved patient experience in healthcare, how patients already use AI, and more.

Read the summary of the event in our newsletter: https://fodh.substack.com/p/ai-digital-health-pharma

Key points:

• AI can significantly reduce the administrative burden on patients, especially those managing chronic conditions, caregiving responsibilities, or complex medical records.
• Patients are using tools like ChatGPT to prepare for medical appointments by generating lists of questions and organizing medical records.
• AI can assist with translating complex medical information into more understandable language.
• Patient advocates emphasized the importance of involving patients in the design and implementation of AI in healthcare, ensuring tools cater to different types of patients (e.g., those with terminal illnesses, multiple comorbidities, etc.).
• It is critical for healthcare companies to involve diverse patient voices throughout the development of AI tools and offer fair compensation to prevent bias.
• The healthcare industry needs to improve digital literacy among patients, ensuring they understand how to use AI tools effectively and responsibly.
• Resources like the Patients Included Charter and organizations like the Light Collective and Savvy Coop were highlighted as valuable for patient education and advocacy.

Advice for Patients on Using AI:

1. Start with Questions

2. Refine Prompts

3. Check for Errors

4. Be mindful of security and data privacy

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