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Episode 247 with Richard Weylman: Elevating the Customer Experience for Small Business Success
Manage episode 424712787 series 2805411
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In this episode of the 'Ready Yet' podcast, join me as I chat with Richard Wildman about vital strategies for small business owners to enhance their customer experience. Richard, an esteemed author and consultant, draws from his diverse background to explain the importance of customer engagement and personalized service. We dive into why businesses often fail to adjust to market changes and how they can develop more humanized and emotionally engaging approaches to retain clients. Richard also shares his inspiring journey and offers practical advice on how to implement effective customer-centric strategies in today's evolving marketplace.
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Richard Weylman was orphaned at age 6, and lived in nineteen foster homes and attended eleven different schools. Rather than becoming victim of those circumstances, he overcame them and has had remarkable business success including as an award-winning general sales manager of Rolls Royce to heading sales and marketing for the Robb Report- A Magazine for the Luxury Lifestyle from its inception until its record liquidity event. A Hall of Fame inducted Keynote Speaker, Richard has also been inducted into the Customer Experience Hall Of Fame for his legendary work helping brands engage with and retain their customers. Finally, he is a Horatio- Alger nominee for his philanthropic work on behalf of orphans and widows.
Richard is also the author of two international bestsellers, the latest of which, The Power of Why: Breaking Out in a Competitive Marketplace is in seven languages and is also a CEO Reads best seller. His most recent book, 100 Proven Ways to Acquire and Keep Clients for Life, is available on Amazon or your favorite bookstore.
https://www.linkedin.com/in/richard-weylman-8a087026
https://www.youtube.com/@RichardWeylman
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