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4 Reasons customers aren't expanding
Manage episode 433991989 series 3380698
Контент предоставлен Mikkel Plæhn, Toni Hohlbein, and Mikkel Plaehn. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией Mikkel Plæhn, Toni Hohlbein, and Mikkel Plaehn или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.
If you're north of $5M ARR, 40% of new revenue should come from existing customers. Are you seeing enough revenue from expansion?
Even if you're getting expansion, maybe you can get more - we talk about a few ways to achieve it.
- (00:00) - Introduction
- (02:34) - Why does expansion matter?
- (05:45) - Challenges with Expansion
- (08:19) - Strategies for Effective Expansion
- (10:28) - Do you get the right customers and do they want more?
- (19:14) - Add-Ons and Multi-Product Strategies
- (26:45) - Customer Success and Resource Allocation
- (28:34) - How many CSMs do you really need?
Mentions & Sources
Openview SaaS benchmarks
Elena Verna
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📺 Watch: https://www.youtube.com/@growblocks
💬 Contact: podcast@growblocks.com
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This episode is brought to you by Growblocks. Finding and fixing problems in your GTM shouldn't take weeks. It should happen instantly.
That's why Growblocks built the first RevOps platform that shows you your entire funnel, split by motions, segments and more - so you can find problems, the root-cause and identify solutions fast, all in the same platform.
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