It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
Контент предоставлен Mike Manfredo and Paul Hagen, Paul Hagen, and Mike Manfredo. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией Mike Manfredo and Paul Hagen, Paul Hagen, and Mike Manfredo или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.
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An Update on Emerging Technologies and CX
Manage episode 224752807 series 1431492
Контент предоставлен Mike Manfredo and Paul Hagen, Paul Hagen, and Mike Manfredo. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией Mike Manfredo and Paul Hagen, Paul Hagen, and Mike Manfredo или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.
In this episode, Paul and Mike welcome back their colleague John Sprunger, Senior Architect in West Monroe Partners' Technology practice, to give us an update on three key emerging technologies that were highlighted last year as opportunities for CX professionals to support or lead experimentation efforts to improve the customer experience for their organization, including: Conversational Interfaces (chat bots), Robotic Process Automation (RPA), and Machine Learning (ML).
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63 эпизодов
Поделиться
Manage episode 224752807 series 1431492
Контент предоставлен Mike Manfredo and Paul Hagen, Paul Hagen, and Mike Manfredo. Весь контент подкастов, включая эпизоды, графику и описания подкастов, загружается и предоставляется непосредственно компанией Mike Manfredo and Paul Hagen, Paul Hagen, and Mike Manfredo или ее партнером по платформе подкастов. Если вы считаете, что кто-то использует вашу работу, защищенную авторским правом, без вашего разрешения, вы можете выполнить процедуру, описанную здесь https://ru.player.fm/legal.
In this episode, Paul and Mike welcome back their colleague John Sprunger, Senior Architect in West Monroe Partners' Technology practice, to give us an update on three key emerging technologies that were highlighted last year as opportunities for CX professionals to support or lead experimentation efforts to improve the customer experience for their organization, including: Conversational Interfaces (chat bots), Robotic Process Automation (RPA), and Machine Learning (ML).
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continue reading
63 эпизодов
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Похожие на This Is CX
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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continue reading
Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
…
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…
continue reading
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Работайте офлайн с приложением Player FM !
Работайте офлайн с приложением Player FM !
