MGMA Insights: Creating Compassionate Workplaces and Boosting Productivity with Kelly Smith

MGMA Podcasts

In this episode of the MGMA Insights Podcast, host Daniel Williams interviews Kelly Smith, an experienced practice management coach and consultant. Kelly shares her journey from working in medical oncology to becoming a dedicated coach for healthcare professionals. Together, they discuss the importance of work-life balance, the value of compassionate workplace cultures, and her actionable framework for increasing productivity and profits.

Episode Highlights

• Kelly’s Journey to Healthcare: From an accidental start in medical oncology to a successful career in practice management and coaching.
• The Role of Coaching: How hiring a coach transformed Kelly’s mindset and approach to professional challenges.
• Work-Life Balance: Insights into overcoming professional burnout and aligning personal values with workplace roles.
• Creating Compassionate Workplaces: The significance of fostering empathy, trust, and open communication in healthcare environments.
• Productivity Framework:
  • Step 1: Build a culture of wellness to create a supportive foundation.
  • Step 2: Nurture your team with regular feedback, trust-building, and celebrating progress.
  • Step 3: Inspire positive change by breaking traditional routines and adopting innovative approaches.

Resources and Links

• Kelly Smith's Free Guide: Three Easy Steps to Increase Productivity, Efficiency, and Profits in Your Practice.
• Workplace Wellness 360 Digital Course: Learn more about Kelly’s comprehensive course on enhancing workplace well-being.

CareCredit
Are your patients concerned about out-of-pocket costs? Is your practice looking for a way to help address those concerns and improve the patient experience? Then, you may want to consider offering the CareCredit credit card as a payment option. For over thirty-five years, CareCredit, a Synchrony solution, has been offering patients a way to pay for health and wellness expenses not covered by insurance. CareCredit can seamlessly integrate with your business and offer a valuable financing option for your patients so they can pay for services or products over time to help fit their budget. To learn more about how CareCredit works for you and your patients, visit www.carecredit.com/mgmapodcast.

NextGen
Looking to transform your healthcare practice with AI? NextGen Healthcare is leading the way by leveraging artificial intelligence. It is helping practices improve efficiency, streamline workflows, and enhance patient outcomes. From predictive analytics to automating routine tasks, NextGen Healthcare's AI solutions are revolutionizing the delivery of care. Don't miss out on the future of healthcare innovation. Visit https://www.nextgen.com/ today to learn how NextGen Healthcare can help you drive efficiency and elevate patient care.