Managing Operations on the Iconic Venice-Simplon Orient Express

50 Shades of Hospitality

Francesco Bonotto has been the manager of the legendary Venice-Simplon Orient Express for over five years. In his own words: “I am the Hotel Manager of a 5-star hotel moving on rail tracks across 5 different countries with an international luxurious clientele looking for a lifetime experience. A very wide knowledge and a multitasking mind set are necessary tools to cover such a role. Additionally, the variables involved in the operations are many and most of the time, unforeseen.” Francesco discusses the importance of making sure the guests have a unique, unforgettable and once in a lifetime experience.

In this podcast he shares some memorable moments and the particular challenges he has had to face. We also discuss the literary and cinematic legacy of this mythical train and what guests are looking for when they board.

Francesco describes his professional path and what led him to this remarkable hospitality position. Several years working in China allowed Francesco to gain invaluable experience and knowledge of another culture and in this podcast, he talks about his time spent there.

Francesco Bonotto in an experienced Operations Officer with a demonstrated history of working in the food & beverage industry. He is skilled in catering, the hospitality industry, multi-unit management and restaurants. He has strong business development experience and a Bachelor’s degree focused on Business Administration in Hospitality from GLION institute for Higher Education in Switzerland.